These general conditions are subject to the provisions of Law 7/1998, of April 13, on General Contract Conditions, Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, Law 1/2011 of March 22, on the Statute of Consumers and Users of the Valencian Community, as well as all applicable tourism regulations and, subsidiarily, the Civil Code and the Commercial Code.

* PRICE GUARANTEE AND RESERVATION:

– The WEB rate will only be applicable to bookings made directly from the website hotelportomarin.com after acceptance of the booking conditions.
– Prices are guaranteed at the time of booking for the requested dates. Any changes to dates or apartment/bed type may affect the applicable rate, so we recommend checking the current rate at the time of confirming changes.
– For your own benefit and to protect your rights, it is necessary that you carefully read these terms before making a reservation. If you do not understand any of the points, please ask us for more information.
You must be 18 years of age or older to make a reservation and stay with us. If a guest is under 18 and arrives at the hotel, they will not be permitted to stay alone. We reserve the right to request photo identification (any type of ID card and/or passport) as proof of age, and if the guest does not have one or fails to provide such information, we reserve the right to cancel their reservation without refund.
The client has full capacity to formalize the reservation, stating that they understand and comprehend all the conditions found on the website. They confirm that the information provided when formalizing the reservation is true and complete. They confirm the requested reservation, specifically the indicated dates and the number of people.

* YOUR STAY

– All rooms are non-smoking. Smoking is not permitted in any of the rooms or in the building’s public areas, nor is interfering with our fire detection system or any security equipment. If you do so, we may cancel your reservation and reserve the right to take any other action. We may (at our sole discretion) request immediate reimbursement of our reasonable expenses incurred during your stay or authorize a third party to contact you after your stay to recover our reasonable costs.
– You may not bring potentially dangerous items into our facilities.
You may not damage or interfere with any of our property. Doing so may result in the cancellation of your booking. You must report any damage caused to our building or property immediately. We may (at our sole discretion) seek immediate reimbursement of our reasonable expenses incurred during your stay or authorize a third party to contact you after your stay to recover our reasonable costs for any repairs, replacements, or special cleaning we incur if you cause any damage to our building. Upon request, we will send a breakdown of these costs to the address used for the booking.
– You must not cause any kind of disturbance to other customers or our staff, including, but not limited to, disturbances caused by noise.
– No pets allowed.
Parties and events, including bachelor and bachelorette parties, are not permitted at the property. The property reserves the right to unilaterally cancel any bookings made for this purpose.

Children under 2 years old stay free. We have cribs available as an additional service, which must be reserved in advance when making your booking.

* RESERVATION PROCEDURE IN THE ONLINE RESERVATION SYSTEM

– Please indicate your desired check-in and check-out dates. Please note that the check-out date you indicate refers to the day you will vacate the room; that night is not included in your stay.
– Select the number of rooms you wish to book.
– Select the number of adults and/or children who will occupy the requested apartment(s). Children are defined as those between 2 and 12 years old. Those over 12 years old are considered adults.
– Once you have completed all the previous steps, you will be shown the available options. Click “book” next to each one to select.
– To learn more about your reservation, please review the following sections:
a. Clicking on the room type will display a description and photograph.
b. If you book a Special Offer, clicking on it will show you details of what it includes.
c. If you select more than one night, clicking on the price will show you the cost for each additional night.
d. Once you select the apartment type and click on the corresponding reservation, a window will appear with additional services you can book during your stay. Clicking on each service will show you the details. If you do not wish to book any of them, simply click “continue booking.”
– In the final step, you will be shown all the information about your booking and its price including VAT.
– At the end of your reservation, you will be asked for the details of the reservation holder.
Once you have completed the final step of your booking, you will receive a confirmation email. This email will contain a summary of your booking, which you can print. You will also receive instructions on how to check in online.

Room rates per night: Prices are only valid in writing and for the period indicated. Hotel Portomarín Star reserves the right to modify these rates without prior notice when justifiable reasons exist. Prices for your reservation will be shown during the booking process.

If, despite acting with due diligence and foresight, Hotel Portomarín Star is unable to provide the contracted apartments for reasons beyond its control or due to force majeure, and if it is impossible to provide the services under the agreed conditions, Hotel Portomarín Star will offer the client the option of a full refund or a replacement with another apartment of similar category or quality. If the replacement apartment is of a lower category or quality, Hotel Portomarín Star will refund the difference.